Return Policy
We guarantee your satisfaction on every product we sell with a free and easy return and a full refund – and you won’t even need a receipt*
We want you to be satisfied with your Pharos Computing purchase! However, if you need help or need to return an item, we’re here for you!
If an item you have purchased from us is not working as expected within the return period, please visit one of our in-store Expert Technicians for free help, where they can solve your problem or even exchange the item for a product that better suits your needs. In fact, everyone is welcome to visit your closest Knowledge Bar or contact us for a free 10-minute technical consultation. Our doors are always open to assist you in finding solutions no matter where you purchased the item. It’s important to note that items purchased at a Pharos Computing store must be returned or exchanged at any of our locations. So if you need to make a return or exchange, you can do so at the store that’s most convenient for you.
If you need to return or exchange an item, simply bring it back to any Pharos Computing store for a full refund or exchange. Most products may be returned within 30 days, excluding desktop/notebook computers, tablets, processors, motherboards, projectors, 3D printers, 3D scanners, and specific Branded Game Simulator Accessories which may be returned within 15 days of purchase.
*In accordance with our return policy, and if you have provided us with valid contact information.
Connected and Wi-Fi devices.
Please make sure that all data has been removed and that the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product. If you decide to return a phone or device with a carrier contract, you are responsible for canceling your service contract with the carrier and for all carrier charges.
3D Printers
Please ensure the 3D Printer you’re returning is disassembled and in like-new condition, repackaged in the original box with all packaging, accessories, and materials.
Holiday Extended Return Policy
- For all* purchases made between 11/1/23 and 12/25/23, the return policy will be extended until 01/15/24.
- Pharos Computing protection plans can be added post-purchase during this window; please see your local store for details on adding a protection plan to your purchase.
- Exception: Microsoft has imposed a strict 15-day return policy on all Microsoft Surface tablets and laptops. This also applies to unopened units.
*Restrictions for products not eligible for returns still apply (see section below)
Return or exchange time frames
Eligible return or exchange time frames are from the date of purchase:
15 calendar days
- Projectors
- Desktop / Laptop (Notebook) computers
- Digital cameras
- Motherboards
- Processors
- Tablets
- 3D printers / 3D scanners
- Specific Branded Game Simulator Accessories
- All cell phones
30 calendar days
- All other products *
*Restrictions for products not eligible for returns still apply (see section below)
You can find the return period for your specific item by visiting the item page on our website. The return period will be found on the right side under Support Resources.
Products not eligible for return *
- Opened software such as Microsoft Office, Microsoft Windows, Microsoft Windows Server, and Microsoft Windows Server clients
- Electronic software downloads
- Point of Sale Activation Cards that have a dollar value
- Pharos Computing Gift Cards (except as required by law)
- Products with customer-induced damage such as, but not limited to, aerial drones with damage due to pilot error. So let’s be careful out there!
- Microphones and microphone accessories *
- VR Headsets, Headphones, including AirPods, Earbuds, and Over-the-Ear Products *
* Hardware items deemed defective are eligible for exchange
If you made a purchase online, please refer to our article here: “How do I return a product I ordered online?“
Refunds
All refunds will be based on your original payment method or a Pharos Computing Gift Card
- If a credit card was used as payment, the credit card must be present at the time of return. Credit card refunds may take up to 5 business days to process the refund.
- If a debit card was used as payment, that debit card will need to be present at the time of the return.
- Check refunds may take up to 14 business days
- We offer gift receipts to customers when purchasing gifts. When returning a gift, you’ll receive your refund on a Pharos Computing Gift Card.
Other important details
- Pharos Computing is not responsible for expenses, fees, or additional costs incurred as a result of defective or incompatible products